Help and support
Find a purchase, check a payment, or get help with your account.
Start with your Library
Your courses, books, and downloads are kept together. Sign in with the account you bought with. If you bought without signing in, sign in with Google using your purchase email.
Open my LibraryIf money left your account, check the payment or ask support before paying again.
Help with a purchase
My purchase is missing
Use the account you bought with. If you bought without signing in, sign in with Google using your purchase email. Open your Library and choose Courses or Books & downloads.
If it is still missing, contact Fulbek with the purchase name and your receipt reference. A missing item does not mean you need to buy it again.
I paid, but my purchase is still pending
For a course, open your Library and choose Check payment beside the course. For a book or download, return to the purchase page you opened after checkout to see its payment status.
If payment cannot be confirmed and money left your account, keep your receipt and ask support to check before paying again.
I cannot find my course link
Check the inbox and spam folder for your purchase email. You can also open the course from your Library using the account you bought with. If you bought without signing in, sign in with Google using your purchase email.
A paid Telegram course invite allows one person to join. Keep it private. If the invite is no longer active or your course needs attention, contact support with your receipt.
I need my book, download, or receipt email
Open Books & downloads in your Library. Downloadable files open from their purchase page; books marked Read online open after you sign in with your purchase email.
Check your inbox and spam folder for the receipt. If your purchase page says email delivery failed, choose Send email again. If the file will not open, contact support with the purchase name and receipt reference.